"Antenna" "A problem has occurred"
 

I purchased a used 2011 Tiguan SE from a dealer (not a Volkswagen dealer) with a known problem with the antenna. The car is white with a black antenna and someone had caulked the base with white caulking and did a poor job. The dealer replaced it and it looks perfect. The dealer did mention there was a wire that was not connected and they connected it. I got all FM stations I tried since that is mostly all I listen too but later discovered I have no AM. Also the Sirius didn’t connect but figured it was because I didn’t subscribe. We got a letter from Sirius saying our free trial will expire soon and after talking to Sirius they extended it another three months and sent an activation code. When I tried Sirius a message came up with the title "antenna" followed by "a problem has occurred" and it did not connect. I talked to the dealer I bought from and they are checking in to see what they can do.

In the meantime what suggestions are out there as to what to do?

Is this something I can fix myself?

How do I remove the antenna and see what’s going on?

Thanks!
https://cimg2.ibsrv.net/gimg/volkswa...28f1e44ed1.jpg
After
https://cimg3.ibsrv.net/gimg/volkswa...fba5abec21.jpg
Before - oops didn't realize is in line with a telephone pole

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Post approved.